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Our Return Policy
If you have any questions or concerns - please drop us a line or an email - see
below address and phone number. Make sure you read all our rules about Returns
before you place an order!
The Rules
1.
Within 24 hours of receipt of your order,
you may return all unused items ordered from Urns On Sale for a
refund minus a 25% re-stocking charge (40% for Pet Caskets) for all items except for the following:
1.1.
Shipping & handling charges. (This
is a service you selected, paid for, and received by the carrier (i.e. UPS or
FedEx)). If the item purchased had FREE Shipping, the actual amount of the
shipping incurred by Urns On Sale will be deducted from the amount
of the refund.
1.2.
Any personalized engraved item that was
free of errors by Urns On Sale.
1.3.
Any item that shows use from displaying
or showing.
1.4.
Any item that has been damaged by
customer.
1.5 Pet Casket
re-stocking charge is 40%. (This amount is due to the charges we are charged by
the Pet Casket manufacturers) All and any shipping & handling charges are not
refundable. So please make sure you have the
proper size casket chosen so you do not have to return a casket.
There are NO exceptions to this pet casket return policy! Please be sure to read
the casket sizing page "Choosing Casket Size"
before purchasing.
2.
All items returned must have been
purchased from Urns On Sale
3.
All items returned must be returned in
the shipped condition with proper packaging to prevent any damage.
It's the responsibly of the purchaser to ship
the item back to us in the condition they received the package, before we will
refund any amount. Please make sure you follow the packaging guidelines of the
shipping company when returning a package to prevent any damage. This is
important so that you will be able to receive the insurance amount you
placed on the item for damage while in return transit. Any damage incurred
during the return shipping of the return item will be the responsibility of the
purchaser to process and claim the insurance amount by the chosen shipping
company. If any product has been shown to been
used it can not be returned.
4.
Please open all boxes immediately and
check for contents and damage. We must know within 1 day upon your receiving
products of any damage/problems.
5.
If the packaging appears damaged on the
outside, please refuse to accept it from the carrier; or please make sure that
when you sign the shippers proof-of-delivery slip that you include a note
stating that the package is/appears damaged. If you do accept a damaged
shipment, please inform us immediately. We do expect you to deal with the
carrier in that case. If you prefer for us to deal with the carrier, we must
know within 1 day of your receipt of the product that it was damaged. Also, if
there was any internal (non-visible) damage, this should be reported to the
carrier (or to us) within 1 day of receiving the product.
6.
Any item returned with out prior
approval will have an extra 10% restocking charge applied if we choose to accept
the package for a refund. So please
contact us before you send any products back!
7.
Any order shipped with free shipping
will be billed for shipping if the item is returned.
8. Any order refused on delivery after
order has been placed and shipped, will be charged for all shipping cost plus any restocking
charges (shown above) for each item.
9.
Special Order products (items that do
not have prices listed on our web page and that you received a special quote on)
may not be returned.
10.
And of course, if an item with
engraving or personalization was shipped
in error by Urns On Sale - we will replace your order or refund you the total amount of
your order.
Refunds
You must contact us via email, the "Contact Us" button or via the phone below
for authorization to return items. Without a proper authorization - items
returned to us - will not be accepted. Don't send any items back to Urns On
Sale unless you get prior authorization, shipping information and
shipping address. If you do - you may send the return to the wrong warehouse and
we may not be able to know that it was returned.
Problems, Questions,
Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
Click here to contact Urns On Sale
You may also phone us - the number
is 1-800-931-URNS (8767) |
